Frequently Asked Questions

Returning items is easy. Have your order number and the email address used for the purchase ready. Email return@wooddecor.com and include:

1. Your order number
2. Clear photos showing the issue
3. Photos of the packaging if it’s damaged

You have up to 30 days to return all or part of your order. We accept returns/exchanges for items that are not personalized, custom-made, or clearance, within 30 days of receiving your package. The buyer is responsible for return shipping costs and any shipping fees for exchanged items. Shipping costs are non-refundable. Refunds are returned to the original payment method.

Return address: ABRAHAM WOOD DECOR
Maďarskosvodínska cesta 1454, Svodín, 94354, Slovak Republic (SVK)

You’ll receive an email with a tracking number. You can also use the "Track Order / Order Tracking" option (top right or footer of the website). Enter your order number and the email used to place the order. Note: it can take a few days for final courier tracking information to update.

If you notice a mistake right after placing your order, email info@wooddecor.com immediately. We’ll do our best to cancel it before it ships, but we can’t guarantee it hasn’t already been dispatched.

First check your spam folder and any other email tabs/folders. If you still can’t find it and it’s been over 60 minutes since placing your order, contact info@wooddecor.com and we’ll send a new confirmation email.

Yes — we offer a 2-year guarantee on all products against manufacturing defects. If the issue isn’t due to normal wear, an accident, or misuse, email info@wooddecor.com with details and a photo or video.

We ship worldwide.

• EU: No customs fees for EU orders. Orders ship within 1–3 business days; delivery time and rates depend on the chosen method.
• USA: No customs fees; shipments dispatched within 1–4 business days.
• Rest of world: Customs fees vary by country (typically €30–€60). Due to package size, customs/import taxes may apply and are the customer's responsibility. Orders ship within 2–5 business days.

Delivery time and rates depend on the selected shipping method (Regular or Express). Wooddecor.com is not responsible for customs/import charges.

We partner with reliable couriers depending on your location and chosen shipping method. Common services include GLS, Packeta, and local postal services.

If you’d like to build a partnership, email info@wooddecor.com to connect.

We offer a diverse range of handcrafted wooden decorations, including wall art, sculptures, and personalized pieces.

Yes—many of our wooden decorations can be customized. Contact us to discuss your specific requirements.

Our decorations are made from high-quality, sustainably sourced wood to ensure durability and a beautiful finish.

Dust regularly with a soft cloth and avoid placing the decoration in direct sunlight or humid environments.

Yes, we ship worldwide. Shipping costs and delivery times vary based on location.

We accept returns within 30 days of purchase if the item is in its original condition. Customized items may not be eligible for return. See the return policy for more details.

Processing times vary by item and custom options. Typically, orders are processed within 3–5 business days. Shipping times depend on your location and chosen shipping method.

Yes. We prioritize sustainability by using eco-friendly materials and practices in crafting our wooden decorations.

Absolutely. We welcome custom design requests—please contact us to discuss your ideas and requirements.

You can reach customer support via email at info@wooddecor.com