FAQ

Returning items is easy. Simply have your order number and the email address used for the purchase ready. 

Email us to return@wooddecor.com 

1. Your order number 

2. Clear photos showing the issue

3. Photos of the packaging if it’s damaged

  We hope you love every wooden decor we send, but we understand that plans can change. When shopping with us, you have up to 30 days to return all or part of your order.  

  We accept returns and exchanges for items that are not personalized, custom-made, or clearance, within 30 days of receiving your package. The buyer is responsible for return shipping costs, as well as any shipping fees for exchanged items. Shipping costs are non-refundable. Refunds are returned with the original payment method.

  To return your product, please send it to:  ABRAHAM WOOD DECOR, Maďarskosvodínska cesta 1454, Svodín, 94354, Slovak Republic, SVK

return@wooddecor.com.

You’ll get an email with a tracking number to track your order. 

You can find the Track Order / Order Tracking option in the top right corner of the website or in the footer at the bottom of the page. Enter your order number and the email address you used when placing the order.  

 Sometimes it may take a few days for your package to reach your country or region and for the final courier’s tracking information to update.  Don’t worry, your package is in transit.

We work fast – like, lightning fast. If you notice a mistake right after placing your order, write to us immediately: info@wooddecor.com. We’ll do our best to cancel it before it ships, but we can’t guarantee it won’t already be on its way.

First, have you checked your spam folder? It’s rare, but sometimes confirmation emails end up there. Also, some email clients sort messages into different tabs, so the email might be hiding.

If you still can’t find it and it’s been over 60 minutes since placing your order, contact us: info@wooddecor.com, and we’ll send you a new confirmation email.

Absolutely! We offer a 2-year guarantee on all our products against manufacturing defects. If an issue arises that isn’t due to normal, an accident, or misuse, email us at info@wooddecor.com Please include details of the problem, how it happened, and a photo or video for reference.

We ship worldwide! Our wooden maps and decorations have already reached 33 countries, with orders coming from all these places, and we hope this number will continue to grow with the launch of our new webshop.  

For orders from the European Union, customs fees are free, except for non-EU countries. Orders ship within 1-3 business days, with delivery time and shipping rates depending on the chosen method (Regular or Express). Customers in non-EU countries are responsible for any customs fees.

  For orders from the USA, customs fees are free, and shipments are dispatched within 1-4 business days of purchase. Delivery time and shipping rates depend on the selected shipping method (Regular or Express).  

For orders from the rest of the world, customs fees vary based on your country’s regulations, typically ranging from 30€–60€. Due to the package size, customs and import taxes are required, and Wooddecor.com is not responsible for these charges. Orders are shipped within 2-5 business days, and delivery time and shipping rates depend on the selected shipping method (Regular or Express).

We partner with reliable delivery services to ensure your order reaches you safely and on time. The specific courier depends on your location and the selected shipping method. Common services include GLS, Packeta, and local postal services.

Would you like to build a meaningful partnership? If you enjoy creating content and feel that we’re on the same wavelength, write to us at info@wooddecor.com, and let’s connect!

We provide a diverse range of handcrafted wooden decorations, including wall art, sculptures, and personalized pieces, all designed to enhance your living or workspace.

Yes, many of our wooden decorations can be customized to your preferences. Please contact us to discuss your specific requirements.

Our decorations are made from high-quality, sustainably sourced wood, ensuring durability and a beautiful finish.

To maintain the beauty of your wooden decoration, dust it regularly with a soft cloth and avoid placing it in direct sunlight or humid environments.

Yes, we ship our wooden decorations worldwide. Shipping costs and delivery times may vary based on your location.

We accept returns within 30 days of purchase, provided the item is in its original condition. Customized items may not be eligible for return. Please refer to our return policy for more details.

Processing times vary depending on the item and customization options. Typically, orders are processed within 3-5 business days, with shipping times varying based on your location.

Yes, we prioritize sustainability by using eco-friendly materials and practices in crafting our wooden decorations.

Absolutely! We welcome custom design requests. Please contact us to discuss your ideas and requirements.